NBC 5 viewers respond with experiences at Walmart Auto Services – NBC 5 Dallas-Fort Worth
After NBC 5 shared the story of a North Texas driver whose car’s engine ran out of oil after a Walmart oil change, other viewers told similar stories.
Jose Betances had his oil changed at Walmart on Farm-to-Market Road 423.
A few hours later, his car suffered a major malfunction.
“All the signals you can think of were on at the same time. Next step, I don’t have acceleration and I can’t accelerate on the car,” Betances told NBC 5 Responds in September.
The engine of his car ran out of oil.
Dozens of NBC 5 viewers – well over 100 – reached out to us and our Consumer Investigation Center to share similar experiences.
“My mom went to Walmart this summer to have her vehicle oil changed. About an hour after she left, she heard loud noises on her engine and the vehicle stopped in the middle of the street,” he said. said Allen Maurice.
Maurice’s mother had her car towed to an auto repair shop and was told that her car’s oil cap was not screwed on.
They filed a claim with Walmart for the cost of a new motor, and their claim was dismissed.
The Welsh have also come forward. NBC 5 introduced them two years ago when their car broke down after an oil change at Walmart.
Two separate mechanics said the engine had too much oil – six liters instead of the five recommended by the manufacturer.
Walmart’s own receipt shows they were charged six liters, which was too much for their car, but Walmart has consistently denied the claim. The Welsh said they had not returned to Walmart since.
Mario Sanchez neither.
He had the oil changed and drove to San Antonio, where his truck broke down. He took it to a Walmart in this town.
“He said it was the wrong oil, the wrong filter and the wrong amount of oil,” Sanchez said.
This means that one Walmart found out that another Walmart put in the wrong oil and it damaged their engine.
When asked if Walmart paid for the damage, Mario replied, “No, they didn’t pay. They denied my claim.”
NBC 5 Responds has informed Walmart of all complaints we have received after the Betances story aired.
A spokesperson told us, “We have a long-standing policy if a customer has a legitimate complaint, we will look into it.”
The “we” is CMI, a company that investigates all complaints and potential lawsuits against Walmart. The three men initially had the impression that CMI was a third party company.
“They don’t mention that this is their own business. They don’t mention it at all,” Sanchez said.
CMI is, in fact, a branch of the parent company of Walmart.
We have found people who said CMI paid them after their engines were damaged at Walmart, but the vast majority said their claims were dismissed.
That includes Ray Magruger, who says Walmart told him they had video proving they didn’t smash his car. However, he says they won’t show it to him because it’s confidential.
“It’s just the sad fact that, you know, we know it took place over there. If you have any video footage that shows otherwise, show me,” Magruger said.
The Texas attorney general’s office said it has filed nearly 150 complaints against Walmart’s auto service division.
They are now also reviewing the complaints we have brought to their attention and encouraging anyone who has problems to report them to the Consumer Protection Division of the Attorney General for assistance.
Walmart also told us that it stands by its previous statement – that they believe all procedures related to the Jose Betances oil change were properly followed.