Mercedes-Benz Zimbrick commercial vans | Auto maintenance and repair services | Madison, WI
About Mercedes-Benz Zimbrick Commercial Vans
COVID-19 specific information and services
Dear friends – We are open to serve you
For the past 2 weeks we have closed all dealership operations for the health and safety of employees and customers, but we have been busy. We have been available for emergency services, aimed primarily at first responders and members of the medical profession who have emergency transportation needs. This week we did a thorough “deep clean” of all dealerships. We will continue to disinfect all points of contact. We have heard from many of you and appreciate your encouraging comments regarding our decision to close our operations. Finally, during this 2 week closure, we paid all employees in full.
Governor Evers, in his original ordinance, called the vehicle sales and service facilities “essential services”. On April 8, we will reopen, but will continue to make the health and safety of employees and customers our top priority. As of the date of this letter, no employee has tested positive for COVID-19, but we will continue to monitor the situation and take appropriate action if it occurs. When we open, we will take extra steps to keep health and safety our priority. Some of these actions include:
We have changed our staff and schedules to increase social distance and continue to stay focused on an improved cleaning process
-We have been on split shifts during business hours, where as little as a third of our workforce will be at dealerships. We also have new hours (Service & Parts & Bodywork – Monday to Friday 8 am to 5 pm; Sales – Monday to Friday 9 am to 5 pm, Saturday 9 am to 3 pm). By reducing hours and staff, we will improve “social distancing”, doing our best to reduce the possibility of the virus spreading. We are very confident that our level of service will not drop.
We want you to enjoy the shopping experience, but one person at a time
– While we believe vehicle buying is a family experience, we ask that you come to the dealership one person at a time when we open, to help us maintain social distancing. We can do this best if you make a sales or service appointment, and we’ll do what’s best for you.
We will do our best to ensure safety and convenience. We will meet you at the dealership, at your home, or where it is most convenient for you.
– For the service, you have several options: use our drop box, request an appointment online or go to the dealership. If you choose to come for a service or parts, we will focus on social distancing. When your vehicle is in service, we disinfect all contact points when we start work and when we finish it. We can accept payment over the phone. We can provide a “contactless” experience for service jobs. While we have a good supply of parts, this can also decrease over time and could affect our ability to service some vehicles. Finally, in order to minimize the possibility of the virus spreading by minimizing contact, we will not wash vehicles after service at this time.
– For our body shops, we can give you quotes and easy repairs. You can drop off your vehicle, go to one of our appraisal centers or we can make photo estimates. Much like our service operations, parts availability can become a factor over time.
– For sales, we have improved our digital capabilities and can facilitate most of the online sales process. We have an excellent inventory of new vehicles and most manufacturers have extended the incentives for new vehicles until April. However, most of the manufacturing plants have temporarily closed their doors, so our selection is at its peak today. We also have an excellent supply of used vehicles, but this will also decrease as many auctions have also temporarily closed.
Thank you for your continued loyalty. The Zimbrick team is ready to serve you. Stay healthy, stay safe, and stay in touch.
Thomas J. Zimbrick
Chief Executive Officer