Openbay smart messaging and chat platform integrates with Shop Boss auto repair shop management software, increasing service revenue and shop efficiency
CAMBRIDGE, Mass .– (COMMERCIAL THREAD) – Openbay, Inc., a market leader in automotive services and a SaaS company for the automotive services industry, today announced the integration between its intelligent messaging and chat platform, Otis, and the Shop Boss store management. The combined end-to-end solution helps increase service revenue by converting more website visitors into customers and improving store efficiency for service advisors and marketing teams.
Openbay Otis is specially designed for the automotive service industry and helps convert more website visitors into new service revenue. Otis installs itself on existing websites without any programming involved and takes action when it detects a new website visitor. Its initial goal is to grab the attention of the website visitor, then quickly deliver the information they are looking for in a familiar messaging / chat format, automatically without any manual intervention by store staff. Otis operates 24/7 and performs tasks such as making service appointments, providing service estimates, two-way texting, pricing and tire availability, and answering questions about the business. . Otis also has a live chat feature for businesses that have staff to monitor and manage visitor transfers to a live operator (staff).
âOpenbay Otis is deployed in 6 of our automotive service brands and 25 locations, including Kerry’s Car Care, Service Street, Driver’s Auto Repair, First Choice Automotive, Repair One Automotive Services and Rooster Ridge Car Care. The integration between Otis and Shop Boss provides personalized information to our website visitors around the clock and allows visitors to book service appointments based on bay availability, service revenue potential booked and the preference to wait there or drop off the vehicle, âsaid Rissy Sutherland, president of SRSandco Automotive Partners. âCustomer contact and appointment specific information is automatically available in Shop Boss, making it easier to manage appointments for our staff. Having Openbay Otis helps keep our automotive brands in tune with the shopping preferences of today’s digital consumer – where real-time responses are vital to acquiring new customers.
Openbay, an award-winning online marketplace for automotive repair and services and a provider of SaaS solutions for the automotive service industry, is transforming the automotive repair and service experience for consumers and the fleet, as well as the how auto service companies acquire and service customers. Based in Cambridge, MA, Openbay is privately held. Its investors include Shell Global Commercial, Stage 1 Ventures, Boston Seed Capital, GV (formerly Google Ventures), a16z seed and several individual investors. Openbay holds an A + rating from the Better Business Bureau.
About the shop owner
Shop Boss is the leading auto repair software for independent auto shops and is designed for maximum efficiency and profitability. Created by a former store owner, Shop Boss enables users to efficiently manage store operations from anywhere through an intuitive cloud-based interface. With a range of industry-leading features and integrations, Shop Boss enables stores of all sizes to go paperless and deliver an auto repair experience from a safe distance. To learn more, visit ShopBoss.net.