Openbay integrates with Shop Boss automotive repair management software
Openbay, the automotive services market leader and SaaS company for the automotive services industry, announced the integration between its intelligent messaging and chat platform, Otis, and Shop Boss store management software.
The combined end-to-end solution helps increase service revenue by converting more website visitors into customers and improving store efficiency for service advisors and marketing teams.
Openbay Otis is specially designed for the automotive service industry and helps convert more website visitors into new service revenue. Otis installs itself on existing websites without any programming involved and takes action when it detects a new website visitor. Its initial goal is to grab the attention of the website visitor, then quickly deliver the information they are looking for in a familiar messaging / chat format, automatically without any manual intervention by store staff. Otis operates 24/7 and performs tasks such as booking service appointments, providing service estimates, two-way texting, tire pricing and availability, and answering company questions. . Otis also has a live chat feature for businesses that have staff to monitor and manage visitor transfers to a live operator (staff).
“Openbay Otis is deployed in 6 of our automotive service brands and 25 locations, including Kerry’s Car Care, Service Street, Driver’s Auto Repair, First Choice Automotive, Repair One Automotive Services and Rooster Ridge Car Care. The integration between Otis and Shop Boss provides personalized information to our website visitors around the clock and allows visitors to book service appointments based on bay availability, service revenue potential booked and the preference to wait there or drop off the vehicle, ”said Rissy Sutherland, president of SRSandco Automotive Partners. “Customer contact and appointment specific information is automatically available in Shop Boss, making it easier to manage appointments for our staff. Having Openbay Otis helps keep our automotive brands in tune with the shopping preferences of today’s digital consumer – where real-time responses are vital to acquiring new customers.